The national rail watchdog
Passenger Focus is the independent national rail consumer watchdog. Our mission is to get the best deal for passengers.
National Passenger Survey
Our Newsletter
Passenger Poll
Would you prefer to be called:
Passenger Focus
Putting Rail Passengers First
Putting Rail Passengers First
Unhappy with a train company's response to your complaint?
Contact our helpline:
- Tel
- 08453 022 022
- Work for us We welcome applications from talented and committed people who are interested in representing passengers.
- National Passenger Survey The National Passenger Survey results for Spring 2008 are now available.
- Passenger Focus video Find out more about the role of Passenger Focus by watching our video.